These guys are horrible! when I first spoke to Larry (who said he was the manager) he gave me a "lock it in now" cost for my motor to be replaced, it was one of those "we just happen to be having a sale, 10% off so lock in now gimmicks. He told me 10 - 16 days tops.
I tell him I will talk to my husband and get back to him, he calls me a couple hours later and says he has a great deal on a motor. after a week goes by I call to check in and am told "your motor is here and your car is next in line should be ready in a couple days.
I give it another week and call back and am told "your engine isnt here yet, but it should be in and ready by next week" by now I am getting stories of mechanics who have been fired or quit, manufacturers not delivering on time yada yada Larry promises to call me the next day with a better time frame. He never called.
So I give it alittle over a week and call again, I am told that Larry is out of town but Kevin will call me back, here is the highlight because its the only thing so far they followed through on. Kevin did infact call me back.
He tells me he is the manage ( dont know how many managers they have) and tells me that the motor should be in soon and gives me all the BS of why its taken so long to get a motor that was supposedly already found and ordered before I took my car in a month ago now. but it should be ready in about a week (yes one week seems to be the answer for everything)
He then starts giving me this long list of additional items that needs to be replaced (mind you according to them my car is still sitting outside, old engine still inside) he tells me that all this stuff is customary when replacing an engine so I ask why is it that I am just being told of all this extra cost now five weeks later, instead of in the beginning when I first got the quote. he of course has no answer.. so now he is telling me I need to pay an additional 700 dollars for all the extra`s and once he actually looks at my car, it may be more. I tell him that I may have to wait a week till I have the extra cash. At this point he gets annoyed and is telling me that my car is taking up space and he needs to get it done and out of the way!!!!!! are you kidding me?!? They have my car for 5 weeks and at no where in that time did they tell me it was going to cost more then the price that would not go up if you paid now. Now my cars a problem and if I dont pay it now then my car will be taken out of line and will have to wait before he can get around to it. So I tell him, let me talk to my husband and make sure that its okay, and Kevin needed to check on somethings to make sure the new qoute was accurate. We agreed I would call him the next morning (today) to cement things in.
I called him this morning and he told me he was in a meeting and would call me back in 15 minutes, this after noon (about 4 hours later) I called and let a message on the answering machine. still nothing so at 4:45 I call again and Kevin answers the phone, after I spend 20 minutes reminding him of who I was and what I needed he said there was some additional things not included and he would have to figure out a new quote and would call me right back with the new figure. I called an hour later, voicemail says they are closed.
So here I am, have paid 150.00 to have my car towed, put a 2000 deposit on the 2500 quote I was give, Been waiting and getting the run around for the past 5 weeks, got completely blown off today by the so called mananger ( whos attitude leaves you feeling like they are doing you a favor and you are seriously putting him out) and am still no closer to having my car, and dont know how much more he wants me to pay now.
if you are thinking this complaint is long winded, your right it is. the sad part is it doesnt even cover half of the frustration and time I have put into this fail company.